One Solution Light + Control
   
 
Frequently Asked Questions (FAQ)
We have developed a Frequently Asked Questions page to help you answer questions that you may have about lighting, pricing and all other industry related topics. If you would like to suggest a question to add to this page, use the contact form on the Contact Page.

Choose a topic below to view the FAQs for that section.
LED Frequently Asked Questions

1. What is a Light Emitting Diode (LED)?

2. What color of light can an LED emit?

3. Can LEDs be used to replace conventional incandescent and florescent light bulbs?

4. What are the advantages of LEDs compared with conventional incandescent lights?

5. Could you give more detailed explanations about these LED advantages?

6. We have seen so many advantages LEDs have over incandescent light and florescent bulbs, are there any disadvantages LEDs exhibit compared with incandescent or florescent bulbs?

7. What LED products are currently available for general customers?

8. As we notice that in LED light strings, LEDs are in series connection just like incandescent light strings, how do you compare these two kinds of light strings in terms of reliability?

9. Are there any LED strings better than those in series connection?

10. Why are LEDs of some colors are more expensive than LEDs of other colors?

11. Why are some LED systems more expensive than others?

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Color Kinetics Specific Questions

12. Which Color Kinetics linear fixture has the greatest lumen output?

13. Which has the smallest lumen output?

14. What's the furthest you can place a power supply from a fixture?

15. What's the difference between Color Cast 14 and Color Cast 14 conduit?

16. How many iW profile units can be powered by a single iW PDS-150?

17. Which PDS is used with iColor Flex SL & Flex SLX?

18. What does "ca" stand for in the PDS-60ca?

19. How many addresses can a ColorDial control?

20. How many addresses can an iPlayer2 control?

21. What is a "subnet mask"?

General Frequently Asked Questions
1. How do I get an RMA/RGA (Return Merchandise Authorization/Return Goods Authorization)?
RMA/RGA's are only available for sample orders and must be requested within 30 days of the invoiced date. A RMA/RGA must be requested and we will either deny or authorize the return. We will send a form with full instructions and requirements for full credit. Back to Top

2. How can I set up an account?
Customers can contact the accounting administrator @ 714-683-1527. He will provide them with a credit application and requirements to set up an account; as well as determine the terms that will be given. Back to Top

3. Does your company have location limitations for shipping?
We can ship worldwide via UPS. Freight and LTL shipments are limited to the United States. Back to Top

4. How do I get a quotation?
One Solution has a quotations department that can supply you with a quotation. You can contact the quotations department by filling out our quotations contact form on our web site or you can call us at 714-490-5540, an operator will route you to the next available quotations specialist. Back to Top

5. How do I get a sample? What is your sample policy?
In order to secure a sample; please contact the quotes department and they will issue you a quotation for the product you are seeking. The return policy for a sample is 21-days. Back to Top

6. Do you have a rep in my area?
One Solution Light + Control is a specialized lighting control and led products integrator. We are typically introduced to projects by Lighting Designers, Architects, End-Users and Electrical Distributors. We have our own team of in-house personnel to help guide you through the process of working with us. Please speak with a One Solution Advisor for your next project. Back to Top

7. How do I get more information?
Our marketing department has focused its efforts on having an all-encompassing web site that has loads of information at your finger tips. Nonetheless, we have decided that we will develop a marketing brochure that will showcase our projects, products and manufacturing partners in the first quarter of 2009. Back to Top

8. How do I schedule an appointment?
You can request setting an appointment through our web site or you can call our office at 714-490-5540. Press "0" to speak with an operator. Back to Top

9. How can I place an order?
We only accept orders from electrical distributors that have accounts with One Solution. If you have a project and you do not have an account with One Solution; please contact us immediately and we will sign you up quickly. Back to Top

10. What type of products do you offer?
One Solution offers: Neon, Cold Cathode, Reflex Lighting, LED Products and Control systems. For a more complete line of products see our products page. Back to Top

11. What do you have in stock?
We are currently undergoing a thorough inventory of the line of products that we distribute. Please check back soon. Back to Top

12. Does your company install? How can I schedule an installation?
Yes. We do perform installation. We can provide you a turn key installation or we can simply supervise an installation or you can have your electrical contractor install the system based on our shop drawings and we can program it for you... With us, you have a variety of choices for installation. Installations are scheduled through our project management department. Back to Top

13. How do I get technical assistance?
We have great technical assistance. You can call us at 714-490-5540 and our operator can route your call to the first available technical support person to help you. If you want to contact technical support; there is a technical support icon that you can press and you will email your request to the technical support team and they will answer you promptly - normally within 60 minutes. Back to Top

14. My product isn't working. What do I do?
The best thing to do is contact technical support. Please have the project name, who installed the system and your address. We will have the project in our files and we will do our best to get you up and running as fast as possible. Back to Top

15. How can I get you to represent my product?
At this time, we are not taking on any more products for distribution. Back to Top

16. I'm an end user can I get a quotation?
Yes, but only a full turn-key solution will be provided. Back to Top

17. Do I get warranty from One Solution light + control on all products and services or just from manufacturers?
Every lighting system from One Solution has a warranty that is serviced by One Solution. Any additional manufacturers' warranties would be serviced through us too. Back to Top

18. Does warranty covers labor?
The warranty of One Solution Light + Control covers product and hardware only. We do not cover the installation or the labor involved for removal or reinstallation. Back to Top

19. If product or installation fails, what is the lead time to get it fixed?
If a product were to ever fail on a project it is always our primary purpose to get you up and running as fast as possible. At times, products are mounted in certain areas that require additional equipment that must be scheduled. We will do all we can to perform quickly but sometimes the additional equipment has a lead time that will be quoted to you. Back to Top

20. Are all of your products available or what is the normal lead time to have it shipped?
If the product is a "quick ship" product; it will be available within 48 - 72 hours. If the product is a standard lead time product line; it will be available normally within 4 - 6 weeks. Custom colors, custom fixtures and custom designs may take longer and it would be best to receive a quote for an accurate time frame. Back to Top

21. If expedite shipping is needed, can you expedite my request?
Yes. There is an additional cost for expedited shipping but we can absolutely accommodate you. Back to Top

22. If needed, can I get a mock up delivered?
Yes. Ask us at the time of ordering our mock up products. Back to Top

23. Can I visit your facilities? So that I can see the products you offer?
Yes. Visits to our facility in Anaheim are encouraged. We typically set aside Wednesdays as the site visit days for our facilities. Back to Top

24. What if my order is very large ( 20,000 ft. or more )?
An order of this size has many requirements in order for it to be manageable. We would need to get the auto cad drawings for the project, we would need the time line, we would need to get all the contacts for all the decision makers and lastly we would need to select colors or fixtures. We are well-known for projects of this size and we look forward to their completion. Back to Top

25. If I want to install my own system, how can I get help from one solution?
Some of our products can be installed by tradesman other than electricians. We do have some complex systems that do require a certain level of electrical knowledge and we would suggest that you hire us or an electrician. If you decide to perform the installation yourself; we would require an auto cad drawing of your project so that we can develop a shop drawing for you. These shop drawings will layout the job for you and explain the installation of your products. Back to Top

26. Are you able to install anywhere, if not, please explain?
Yes, we can install anywhere. Back to Top

27. Do I get covered service for my system after the installation?
The warranty of your system only covers products and hardware. Installation labor is only covered for a period of one year but travel and accommodations are not. Back to Top

28. If after the system is installed, I don't like the way it looks, can I return the product?
Unfortunately not. Back to Top

29. Can I get the product on credit?
Only One Solution account holders can purchase products on credit. If you would like to start an account with us; we recommend that you call us and we can get the process started. Back to Top

30. How can I pay for the product?
You can pay for your order with a check, money order or wire transfer. We will be accepting credit cards starting October 1, 2008. Back to Top

31. If I need a demo mock up, would I pay for it?
We do not charge for table top demonstrations but we do charge for actual mock ups that show a representative sample of a project. Many times, projects require several hundred feet of product to help determine the best product for the project and in these cases we do charge for the service. Back to Top

32. If purchasing in bulk, do you offer price reduction?
Pricing of our product is based upon volume. Most projects do not meet the volume but we will certainly volunteer when you do meet the volume price of the specified product. Back to Top

33. When should I sign a contract?
All clients will open an account with us to start an order. Once the account is set up, you will sign our terms and conditions that show you accept them. When an order begins, we will send you a quote and you will send us a purchase order. The order will begin from this point forward. Back to Top

34. When will I receive Submittal drawings?
Upon receipt of the purchase order, we will move forward with submittals. We will need auto cad files to develop shop drawings. Based on the size and scope of the project; we will determine how long it will take to complete the shop drawings. Back to Top

35. When I'm sending you drawings, what file type should i send?
AutoCAD (.dwg) with all necessary x-refs. Back to Top

36. How do i choose the type of lighting for my project?
A lighting designer is recommended to best select the fixtures for your project. If you do not have a lighting designer on staff it is recommended that your architect select your fixtures. Back to Top
LED Frequently Asked Questions
1. What is a Light Emitting Diode (LED)?
A light emitting diode (LED) is a semiconductor device that emits visible light when electrical current passes through it, it is a special kind of diode. Back to Top

2. What color of light can an LED emit?
Most LEDs are monochromatic. Light color is associated with the light wavelength. LEDs made with different semiconductor materials emit lights in different wavelengths. LED light wavelengths range from 400 nanometers (blue) to 800 nanometers (red). The colors of popularly available LEDs in the market are red, orange, amber, yellow, green, blue and white. Back to Top

3. Can LEDs be used to replace conventional incandescent and florescent light bulbs?
Yes and no. LEDs are increasingly being used in many different applications to replace old incandescent light bulbs. Examples include LED indicator lights for all kinds of electronic devices such as cell phone, calculators, automotive dash panel, LCD back-lighting, etc., LED seasonal decoration lights for Christmas and holidays, LED traffic signs and other LED direction signs, LED flashing lights, and so on. As currently available LEDs have limited brightness, in most cases, they can not be used to replace incandescent or florescent light bulbs for general lighting purposes. Back to Top

4. What are the advantages of LEDs compared with conventional incandescent lights?
There are several obvious advantages LEDs have over traditional incandescent light bulbs, they are as follows:
  • Low power consumption - energy saving
  • Long lasting
  • Cold lighting
  • Ruggedness
  • Small size and weight
  • Fast switch times
  • Simple to use
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5. Could you give more detailed explanations about these LED advantages?
Yes. Currently available LEDs are more energy efficient than incandescent bulbs, but less than florescent bulbs with the same light output. The power consumption of popular LEDs ranges from 30mW to 200 mW.

People can save money & energy by using LEDs instead of equivalent incandescent decorative bulbs.

The rated average working life of LED is 100,000 hours compared with 1,000 hours of incandescent bulbs.

LEDs emit cold lights as working LEDs generate very small amount of heat, so LEDs are much safer than equivalent incandescent light bulbs in terms of danger of fire. LEDs don't have filaments to heat up in order to emit lights just like the case of incandescent bulbs. Lights are emitted from LEDs as a result of energy exchange occurring in the different semiconductor materials an LED is made of.

LEDs are usually shielded with solid transparent plastic materials so they are more rugged than incandescent and florescent bulbs that are usually sealed with glass.

LEDs can be powered by either AC voltage or DC voltage. The circuit that is required to appropriately drive LEDs is much simpler than that for florescent bulbs. Back to Top

6. We have seen so many advantages LEDs have over incandescent light and florescent bulbs, are there any disadvantages LEDs exhibit compared with incandescent or florescent bulbs?
Yes, the most significant disadvantage is the light output limitation of LED. Currently available LEDs emit limited amount of lights at a relatively small angle range, while incandescent and florescent light bulbs illuminate in all directions and give out much more brightness of light. And this is the reason why LEDs currently can not be used for general lighting applications.

The second significant disadvantage is the high prices of LEDs. The currently available LEDs in the market are 3 ~ 10 times more expensive than equivalent incandescent light bulbs. This is why some customers still hesitate to buy LED products even though LEDs have so many obvious advantages over incandescent bulbs and people actually can save money by using LED products in the long run. Back to Top

7. What LED products are currently available for general customers?
the most popular LED products available in volume at the market place are various kinds of LED decoration light products. And in fact, they are ideal for replacing conventional incandescent decoration light products, because when compared with incandescent light products, these LED products save up to 95% energy, have much longer working hours, are more rugged, and safer in terms of danger of fire and electric shock.

At present, people can buy beautiful LED light strings, LED rope lights, LED icicle strings, and individual round LED bulbs with changeable colors, LED rope lights, LED pipe lights, and more other LED products will be put into market in the near future. Back to Top

8. As we notice that in LED light strings, LEDs are in series connection just like incandescent light strings, how do you Compare these two kinds of light strings in terms of reliability?
LEDs are more reliable. Most available LED light strings have series configuration like old incandescent light strings, where lights in the string are connected in series with each other, so a disconnection of LED light from the string will always make the entire string fail just like incandescent light strings. However, in the case of light burning, an incandescent light bulb will always burn open, namely, the filament of the incandescent bulb breaks, so the whole string will always fail, while an LED light may either burn open like an incandescent light bulb or burn short where a short circuit is formed inside the LED, so the burned LED will stop lighting but all the rest LEDs in the string still light normally. And LEDs usually burn short, therefore, LEDs are more reliable than incandescent light bulbs in that respect. Back to Top

9. Are there any LED strings better than those in series connection?
Yes, there is. Various LED string products are more reliable than those LED strings in series connection in market. OUR strings use a unique patented connection configuration that ensures an LED string will work normally even one or several LEDs are disconnected from the string while keeping the low prices and all the features of LED strings. Back to Top

10. Why are LEDs of some colors are more expensive than LEDs of other colors?
The reason is that different semiconductor materials are used for different color LEDs, and some semiconductor materials are more expensive than others; another reason is that manufacturing costs are different. White LEDs are the most expensive because red, green and blue LEDs are combined together to make a white LED. Back to Top

11. Why are some LED systems more expensive than others?
LED lighting systems have a variety of capabilities and features. The cost of a lighting system is based upon the capability that is required for your project and the features you require. One Solution advisors work with you to outline your needs and help to best match the best lighting system for your budget. We are here to perform the due diligence with you so that you have the best One Solution lighting system on your project. Back to Top

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Color Kinetics Specific Questions

12. Which Color Kinetics linear fixture has the greatest lumen output?
eW Graze powercore. Back to Top

13. Which has the smallest lumen output?
iColor cove EC Back to Top

14. What's the furthest you can place a power supply from a fixture?
Depends on fixture and leader cable. ex. iColor Cove QLX is 30 ft. Back to Top

15. What's the difference between Color Cast 14 and Color Cast 14 conduit?
Colorcast 14 is ready to plug and play. Colorcast 14 conduit is used for custom jobs which require flex etc. Back to Top

16. How many iW profile units can be powered by a single iW PDS-150?
Anywhere from 3 to 10 Back to Top

17. Which PDS is used with iColor Flex SL & Flex SLX?
iColor Flex SL - PDS-60ca 7.5v
iColor Flex SLX - PDS-60ca 12v Back to Top

18. What does "ca" stand for in the PDS-60ca?
Chromasic Technology meaning each fixture follows whatever the previous fixture is doing. Back to Top

19. How many addresses can a ColorDial control?
60 Back to Top

20. How many addresses can an iPlayer2 control?
170 individual light addresses. Back to Top

21. What is a "subnet mask"?
The number under IP address Back to Top
Neon Frequently Asked Questions
1. How do you get the different colors?
The initial color source is the inert gas which emits a characteristic color when electricity is applied. The two most common gases are neon which emits a fiery red, and a mixture of argon and minute particles of mercury which emits a subdued blue. Clear glass allows you to see the characteristic colors emitted by the gas. Fluorescent powders may be painted or baked to the inside walls of the glass tubing and the source light is then converted into a multitude of shades such as pink, turquoise, and green. By altering the mixture of elements, subtle differences are possible. For example, white is available in a wide array of color temperatures from warm to cool.

Tubing is also produced in colored glass. Deep clear reds, blues, and greens for example produce the richly saturated colors referred to as exotic or Euro glass. Colored glass may also have a fluorescent coating which can change both the quality and color of the light. Back to Top

2. How do you bend the glass?
The glass is rotated and rocked (rocked and rolled) in burner flames which use a gas and air mixture to raise the flame temperature. Generally four burners are used. Crossfire and fishtail burners produce most angled bends and splices. Ribbon burners produce curves or sweeps. Hand torches are usually used for splices or tapering and tipping off electrodes. Back to Top

3. How does a neon tube produce light?
Electrical current bombard the inert gas atoms with electrons knocking neon's atoms out of their orbits. The electrons collide with other free electrons sending them back toward the atoms. As the electrons are absorbed into the atom, energy is given off as light. Back to Top

4. How do you get the gas into the tube?
Neon tubes are capped off by two glass electrodes which have wire passing from outside to inside. One of these electrodes has a tubulation, a small tube which remains as a passage from outside to inside. The tubulation is sealed to the pumping system or manifold. The manifold has glass stopcocks or valves that allow sections to be selectively opened or closed.

An ultra high vacuum pump pulls the air out of the tube while a high voltage-high amperage transformer bombards and heats the remaining air to produce temperatures in excess of 500 degrees F. This allows the tube to achieve a higher degree of purity. When a very high vacuum is reached and the tube begins to cool, a small amount of inert gas is introduced from a flask or tank. The tubulation is then heated and as it is pulled it sucks in to make the tubes own seal. Back to Top

5. Is neon dangerous?
Neon and argon gas by themselves are not. They are inert. As with standard fluorescent tubes, the minute droplets of mercury present in some colors are safe as long as the tube is not broken. Improper handling can be a threat to both the environment and health. Many modern neon shops refuse repair of broken argon-mercury tubes for this reason.

Neon is powered by voltages in the 2,000 to 15,000 volt range. Even though the current is in the milliamp range, if a neon piece is not properly mounted, wired, and insulated this voltage poses both a shock and fire hazard. This is an area where cheapness does not pay off. A well constructed neon piece should be problem free for many years. Back to Top

6. How long does neon last?
Neon can last decades In practical terms the expected life span is between 8 to 15 years. Neon can be repaired and recharged. Back to Top

7. Do you use a pattern or do you bend the glass freehand?
For most applications (signs, designs, etc) neon is bent over a fire resistant pattern. Artistically expressive work is often freehand. Three dimensional work from engineer drawings or a dimensional template is very challenging but can be done. Back to Top

8. Can neon be used with three dimensional shapes such as a globe?
Yes. Very interesting effects can be achieved because the light tends to fill the object with varied coloration and depending on the power supply, it can respond to touch. This is however an advanced technique. Back to Top

9. How do they make neon appear to move?
The huge animated neon signs or "spectaculars" of the 1940s have multiple layers of neon each powered in a timed sequence to produce the desired effect. Many other forms of movement have been found in the neon tube itself. "Wiggle tubes", "Crackle tubes", "Jelly beans", and "Whirlygigs" are a few. Back to Top

10. How many Lumens do RL/NL/CL output?
The lumen output, for the NSI brand, of Reflex, Cold Cathode and Neon lighting fixtures are shown on the "submittal sheet" for each product types. Back to Top

11. What is the difference between the RL and CL series?
The main difference is Light Output. The RL lamp has a higher lumen output per foot at 120mA than a CL series lamp. This result is achieved by the use of a patented internal reflector that is used within the interior of the RL Series lamp. This reflector was specially formulated to harness the light being generated by the electrodes towards a predefined linear aperture. The result is a higher lumen output per foot without having to over-drive the lamp with transformers or ballasts greater than 120mA. Greater light and longer life is the result of using a RL series lamp from NSI. Back to Top

12. What's the maximum length of cable that I can run for a neon lamp?
20 feet of cable from the transformer. Back to Top

13. What's the maximum length of cable I can run for a cathode Lamp?
20 feet of cable from the transformer. Back to Top

14. Who do I talk to about broken lamps?
You would need to speak with our Project Manager, Pete Contreras. He can be reached at 714-683-1512. Back to Top
Control Systems Frequently Asked Questions
1. What is a DMX universe?
A DMX universe is 512 DMX channels. Back to Top

2. How many RGB fixtures can I have on one DMX universe?
You can have 170 individually controlled fixtures on one universe. You can also increase that amount if you address more than one fixture with the same DMX address. Back to Top

3. Is it possible to run different types of fixtures from different manufacturers in the same DMX universe?
Yes. You can run as many different types of fixtures provided they accept DMX protocol. Back to Top

4. Why can't I get my Butler to work with the software?
You have to make sure you are using a crossover cat5 cable if you're not using an Ethernet switch. Another problem could be that you have to set the correct IP address in the software as is on the butler. You can find or change the IP address with the e:cue network configuration software. Back to Top

5. What is a cue?
It is a list (often called a show) of lighting events that are waiting to be called to action in a specific order. You have 4096 cues per cue list. Back to Top

6. How do I scroll through shows after I've uploaded them to my Butler?
You can use an external trigger, IR remote, or simply push the external red button on the butler. Back to Top

7. Does an e:cue Butler have an internal clock for time and date triggering?
The e:cue butler connect e:bus does not contain an internal clock but the butler xt does contain an internal clock. Back to Top

8. Can I run a Butler with dry contact closures?
Yes. Currently, an e:com is needed for the dry contact closure connections, but starting October 1st; the new butler xt will have dry contact closures on the device. Back to Top

9. How far can the Butler be placed from the fixtures?
900 feet Back to Top

10. What type of cat5 cable do I need to run my network of Butlers?
CAT 5, CAT5e or CAT6 will work. Back to Top

11. Does the e:cue programmer work with Microsoft Vista?
The current version V3.8 seems to work correctly with Vista (32-Bit). No issues are known for the moment. The only official supported platform is currently Windows XP. Back to Top
Power Supplies Frequently Asked Questions
1. Why is a 120mA transformer better than 200mA ballasts for Cold Cathode Lighting?
A 120mA transformer is designed for Cold Cathode lighting. A cold cathode lamp is 25mm (1") diameter. There is enough glass surface on a 25mm lamp to dissipate the heat that is generated by a 120mA transformer.

A 200-mA ballast over-drives a 25mm cold cathode lamp each and every time. There is not enough glass surface to dissipate the heat and the result is the burning of the lamp phosphors which results in irregularities in illumination and color. Within months, the 25mm cold cathode lamp that is connected to a 200-mA ballast has lost so much illumination that it is actually dimmer than a 25mm cold cathode lamp connected to a 120-mA transformer. The results speak for themselves... Back to Top